Tickets

FAQs

ORDERING SINGLE TICKETS


By Telephone

Call 808-733-0274 during regular Box Office hours.

(When purchasing tickets over the phone, there is a $2.00 processing fee per ticket.

All fees are the same whether you purchase tickets in person, over the phone or online.)

On-line

Click here to buy tickets on-line.

(There are no refunds and no exchanges on tickets purchased on-line.)

In Person

Purchase your tickets in person at the Box Office.

Diamond Head Theatre is located at 520 Makapuu Avenue, across the street from Kapiolani Community College and one block mauka of Diamond Head Road/Monsarrat Avenue.

By Facsimile

Fill out the order form and fax it to us anytime at (808) 735-1250.

 

Exchange Policy for Single Tickets


The Box Office does allow ticket buyers to exchange their tickets. In order to process an exchange, the Box Office needs:

Exchanges are based on availability. Upgrade fees may apply. Online tickets are not to be exchanged.

 

SEASON SUBSCRIPTION POLICIES


To ensure our ability to serve you and keep you a satisfied customer, we have the following policies for current Season Ticket Subscribers.

Ticket Exchanges

We gladly extend UNLIMITED ticket exchanges for our subscribers only. All exchanges will be free. It is required that you give us at least 24 hours notice (contact must be made during DHT business hours; we cannot count evening or weekend messages as "notice") prior to the date on your current ticket. Some restrictions do apply. There are absolutely no exchanges the day of the show.

How To Exchange Your Tickets

When you call the Box Office, first state you are a subscriber and give us your "old date" (performance you were originally supposed to attend) and request your new date. The Box Office will hold your "new" seats up to three (3) business days so that you can get your "old" tickets to us in order to complete the exchange. If you prefer that the Box Office mail your new tickets, enclose a self-addressed stamped envelope.

We Will Do Our Best, But…

All exchanges are subject to seat availability. Because of multi-level section pricing, you may have to pay the additional difference in ticket price if exchanging to a higher-priced seat assignment (especially if no other seats are available in your current section).

What If I Miss A Show? The "Subscriber Standby" Opportunity…

If you miss a show and were unable to exchange your tickets ahead of time, we now offer a "Standby Option" to allow you to see the show at a later date. Here's how it works:

  1. On the night you wish to attend, bring the unused tickets for the “missed” performance. If your tickets were held at the box office you will just need to state your name.
  2. Check in at the Box Office one (1) hour before curtain time and request to be on the "Subscriber Standby List"
  3. Your name will be called if seats become available. Should we be able to seat you, there will be a $2 fee per ticket.
Lost Ticket Insurance

If you lose or misplace your tickets, simply notify the Box Office and we will reprint your tickets for a $2 fee per ticket.

Refunds

There are NO REFUNDS on any ticket purchases.

ON-LINE POLICY

There are NO REFUNDS and NO EXCHANGES on tickets purchased on-line.

PERFORMANCE (CURTAIN) TIMES

Performances are on:

The Box Office opens 1 hour before curtain time for ticket pick up or purchase for that day's performance only. The theatre opens 30 minutes before curtain for seating.

LATE SEATING

Absolutely no one is allowed to take their assigned seat once a performance has begun. Should you arrive late, the House Manager will seat you at the earliest possible opportunity.

TODDLER & INFANT ATTENDANCE POLICY (Effective Sept. 2010)

All persons, regardless of age, must have a ticket to attend any performance at Diamond Head Theatre. According to fire safety regulations, everyone must occupy a seat, and for the safety and enjoyment of your fellow patrons, this also means "no babes in arms." Furthermore, to ensure optimum enjoyment for all patrons, we strongly recommend that children under the age of 5 not attend shows other than those considered toddler-friendly. Some shows contain mature content, language or themes. Parents are best qualified to determine what is appropriate for their children. To help you make an informed decision, we encourage you to call the DHT Box Office. Ph: 733-0274
Please note that anyone making a disturbance during a show will be asked to leave - no matter what his or her age.

DISCOUNTS

Diamond Head Theatre offers a $2 discount on Section A and B seats for children under 18, full-time students, active duty military, and seniors 62 and over. (Discount does not apply to subscription packages or extended perfomances.)